01
We know the homes we work in
Anne's Angels delivers the supports inside purpose-built SDA homes. We are in those buildings every day, so we know how each one actually lives rather than how it looked on a floor plan.
Support that fits the life you want
Help at home.A home of your own.
Anne’s Angels is a registered NDIS Provider in Highfields Queensland - SDA homes, support in your own home and face to face contact with management. Providing support across Toowoomba, Highfields, Lockyer Valley, Oakey, Meringandan and Goombungee.
- 24/7 & overnight support
- NDIS Worker Screened team
- One team, not two
- Registered NDIS provider
- Provider no. 405 000 9963
- Specialist Disability Accommodation
- Supported Independent Living
- Operating since 2011
- NDIS Worker Screened team
- Support coordination
- Highfields · Toowoomba · Darling Downs
- 24/7 & overnight support available
- Private clients welcome
What we do
Four ways we help you build a week worth having.
Every participant we support has a different definition of a good day. Our job is to find yours and then remove whatever is standing between you and it.
01Specialist Disability AccommodationA home built around how you actually move.Purpose-built, fully accessible housing for participants with extreme functional impairment or very high support needs - designed, built and maintained to NDIS SDA standards.Read more
02In-Home SupportHelp with the day, not a takeover of it.Practical, flexible support in your own home - from meal preparation and household tasks to shopping, transport and the company of someone who knows how you like things done.Read more
03Social & Community ParticipationA calendar worth waking up for.Getting out, joining in and building the kind of week that has things to look forward to - bowling nights, garden walks, cafés, classes and the ordinary social life everyone is entitled to.Read more
04Support CoordinationSomeone who reads the plan so you don't have to.Practical help to understand your NDIS plan, choose the right providers, get services started and make sure your funding is actually working for you before the plan year runs out.Read more
Specialist Disability Accommodation
More Than Accessible,
Designed Around You.
The difference between a bathroom that simply accommodates a wheelchair and one that genuinely supports independent living is life changing. Our SDA homes provide generous space for manoeuvring, personal care assistance, and everyday comfort, giving residents greater confidence, safety, and peace of mind while preserving their dignity.
Featured home
Two bedrooms with OOA, Highfields
A High Physical Support home with an Onsite Overnight Assistance room. Doors, windows, blinds, air-conditioning and lighting are fully automated - everyday living made simpler, safer and more comfortable.
Step-Free Living
Enjoy seamless access throughout the home with level thresholds, no steps or trip hazards, fire-resistant construction, secure intercom entry, and touch-controlled lounge room curtains.
Accessible Bathroom Design
Spacious bathrooms provide room to manoeuvre comfortably, featuring a roll-in shower, wheelchair-accessible vanity and toilet, plus practical storage solutions.
A Functional, Accessible Kitchen
Cook and prepare meals with confidence using a height-adjustable benchtop, accessible sink, and wheelchair-friendly cooking appliances.
Shared Community Spaces
Connect with neighbours in two welcoming community rooms featuring a shared kitchen, dining area, television, comfortable seating, and space for visitors, celebrations, and social gatherings.
Onsite Overnight Assistance (OOA) Room
A dedicated bedroom and spacious bathroom are available for support workers, ensuring assistance is always close at hand when required.
Anne’s Angels delivers Supported Independent Living inside purpose-built Specialist Disability Accommodation. We do not build or own the housing - we are the support team working inside it, so what we are accountable for is the assistance that makes living there work.
The promise that matters
One team, accountable for the whole thing.
SDA and SIL are still funded separately under the NDIS, but in our homes they come from one team. If you live in a home we support, our own staff deliver the care inside it - so you are never coordinating between a housing provider and a support provider who have never met.
Social & community participation
A thousand pieces, one afternoon at a time.
This is Raelee, and this is a thousand-piece jigsaw she and her support workers will finish in a couple of days.
They get through them fast enough that buying new ones every time would be a waste of funding, so the finished puzzles get swapped with other people who love them just as much. Nothing sits in a cupboard, and nobody pays twice.
It is not a therapy programme and it is not on anyone’s outcomes form. It is the thing she looks forward to - and having something to look forward to is most of what a good week is made of.
Community participation support is how we protect afternoons like this one: the transport, the company, and the quiet business of making sure isolation never becomes the default.
A day, lived fully
Pancakes. Laundry. Lane four at the Superbowl.
Support is not an event. It is a Tuesday. These are our participants, in their own homes and their own community - photographed and filmed with their consent, because a stock library has never once looked like this.
8:40am
Breakfast, made not served
Pancakes at your own stove. Our workers are trained to hold the pan, not take it.
10:00am
Brian, driving his own day
Brian navigating his power wheelchair - independence measured in metres, then kilometres.
11:15am
Her own washing
Raelee values her independence, and does what she is capable of doing in her own home.
12:30pm
Lunch prep
Adaptive knives, familiar table, no rush.
2:00pm
The Japanese gardens
Community access, in practice: the transport, the company, and the confidence to go again next week.
3:30pm
A song in the kitchen
Support is rarely just the task. Some afternoons it sounds like a guitar in the kitchen.
5:20pm
Golden hour, no agenda
Some of the best support has no line item.
7:00pm
Bowling night, lane four
Community access in practice - the Superbowl on a Tuesday.
Getting started
Four steps, and none of them involve a waiting list you never hear back from.
You will speak to a person who can actually help, usually within a day. Here is exactly what happens next.
- 01
Answered, actioned that day
A real conversation
Call or send a message and someone will answer. Anne is often out seeing clients rather than sitting in the office, so she may not be the voice you get first - but your enquiry is actioned that day, and she calls you back herself. We will ask what is hard right now and what you want the week to look like. No sales script.
- 02
Usually within a week
We come to you
We meet at your place, or at one of our homes if housing is what you are exploring. You meet us, we meet you, and everyone works out whether this is a good fit.
- 03
Yours to approve
A plan written around you
We map your goals against your funding and write a support plan in plain English. You will know exactly who is coming, when, what they will do, and what it costs.
- 04
Ongoing
Support starts - and keeps adjusting
We introduce your team properly, start small if you prefer, and review honestly. If something is not working, we change it. That is the whole arrangement.
Not sure whether we are the right fit?
Call and ask. If someone else suits you better, we will say so.
From the Director
Anne’s Angels was established in 2011 after recognising the need for a support service that provides individualised care tailored to each person’s unique needs, goals and circumstances. The company was founded with a commitment to helping people remain safely and comfortably in their own homes for as long as possible, receiving the supports they need in a familiar and secure environment.
When working with a participant, we tailor our support plan to meet their individual and evolving needs. Our services can be adjusted at any stage to accommodate changes in circumstances, ensuring support remains relevant and effective.
I still answer the phone, I have met every participant, and I know our residents and families by name. We are accountable for our actions, and we act on any area of concern immediately.
Anne Kerr
Director & Founder
NDIS provider 405 000 9963
Serving the Darling Downs since 2011
Why Anne's Angels
The things that are easy to promise and hard to do.
Most providers in this sector say similar things. These are the four where we are willing to be held to it.
- 02
Housing is never tied to support
Live in our home, use whichever support provider you trust. We keep the two decisions genuinely separate and put it in writing.
- 03
You will know who is coming
A small, consistent team introduced before their first solo shift. No rotating strangers, no last-minute unfamiliar faces at your front door.
- 04
Anne is still on the tools
This is not a company where the founder's name is decoration. Anne answers the phone, meets new participants and knows residents by name.
How we work
Six commitments that shape every shift.
Dignity is the baseline
Not a value we aspire to on a wall - the minimum standard for every shift, every transfer, every conversation. If a support does not preserve your dignity, we are doing it wrong.
Choice belongs to you
Your routine, your worker, your provider, your home. We will tell you plainly when someone else is the better fit, even when that costs us the work.
Independence over dependence
The best outcome is that you need us for fewer things over time. We build skills and confidence rather than quietly taking tasks over because it is faster.
Consistency is care
The same small team, arriving when we said, knowing how you like things. Reliability is not glamorous, and it is the thing people tell us matters most.
Say the hard thing early
If a roster is slipping, a budget is running down or a match is not working, you will hear it from us first - while there is still time to fix it.
The whole person
Health, home, money, family, boredom, loneliness. Support that only addresses the funded task misses most of what makes a week good or bad.
Everything we offer
The full list, including the ones that don't make the headline.
All our staff are qualified and NDIS Worker Screened. We are an approved and registered NDIS provider, and we also work with private clients.
- 01Featured
Specialist Disability Accommodation
Purpose-built, fully accessible housing for participants with extreme functional impairment or very high support needs - designed, built and maintained to NDIS SDA standards.
Funded under Capital Supports - Specialist Disability Accommodation.
- 02Featured
In-Home Support
Practical, flexible support in your own home - from meal preparation and household tasks to shopping, transport and the company of someone who knows how you like things done.
Funded under Core Supports - Assistance with Daily Life.
- 03Featured
Social & Community Participation
Getting out, joining in and building the kind of week that has things to look forward to - bowling nights, garden walks, cafés, classes and the ordinary social life everyone is entitled to.
Funded under Core Supports - Assistance with Social & Community Participation.
- 04Featured
Support Coordination
Practical help to understand your NDIS plan, choose the right providers, get services started and make sure your funding is actually working for you before the plan year runs out.
Funded under Capacity Building - Support Coordination.
- 05
Supported Independent Living
Rostered support in a shared home - help with daily tasks and personal care, delivered around a household routine that residents shape themselves.
Funded under Core Supports - Assistance with Daily Life (SIL).
- 06
Assistance with Self-Care
Respectful, unhurried support with showering, dressing, grooming, continence and the personal routines that start and end the day well.
Funded under Core Supports - Assistance with Daily Personal Activities.
- 07Restaffing - ask us
Community Nursing
Nursing support in your own home - health monitoring, medication management, wound care and clinical oversight, coordinated with your GP and treating team.
Funded under Core Supports or Capacity Building, depending on your plan.
Hover or focus to pause · all 7 services
Questions
The things people actually ask.
If yours is not here, call us - we would rather answer it properly than have you guess.
Do I need an NDIS plan to use Anne's Angels?
No. We are a registered NDIS provider, but we also work with private clients and with people funded through other arrangements. If you are not sure what applies to you, call us - a ten-minute conversation usually sorts it out.
What is the difference between SDA and SIL?
SDA is the building - purpose-built, accessible housing funded under Capital Supports. SIL is the support delivered inside it, funded under Core Supports. They are funded separately under the NDIS, but in our homes both come from us: if you live in a home we support, our own team delivers the SIL inside it.
Who provides the support if I move into one of your homes?
We do. If you live in a home we support, our own team delivers the SIL inside it rather than an outside provider you bring in - one team responsible for both the building and the day-to-day care. If you have a support worker you wish to use, please speak with management and we will try and accommodate this for you.
How quickly can support start?
For in-home support and community participation, often within a week once we have met and agreed a schedule. For SDA and SIL it depends on vacancy and on getting the household match right, which is worth not rushing. Call us and we will tell you honestly where things stand.
Which areas do you cover?
We are based in Highfields and support participants across Toowoomba and the Darling Downs, including Crows Nest, Cabarlah and Meringandan. If you are just outside that, ask - we will tell you if we can do it properly.
Will I have the same support worker each time?
That is the goal, and we build rosters to protect it. You will have a small, consistent team rather than whoever is available, and anyone new is introduced properly before their first shift on their own.
What if a support worker isn't the right fit?
Tell us early and we will change it, without awkwardness. Matching is not an exact science and it is entirely reasonable for you to want someone different. Choice and control is not just a phrase in the legislation.
Are your staff qualified and screened?
Yes. All staff hold NDIS Worker Screening clearances and complete the NDIS Worker Orientation Module, with current first aid, CPR and relevant qualifications. Ongoing training is part of the job, not an extra.
Do you provide support overnight or on weekends?
Yes. Sleepovers, active overnight support and onsite overnight assistance are all available depending on your plan, as is weekend support. Our office hours are Monday to Friday, but our support is not limited to them.
How do I make a complaint or give feedback?
Speak to Anne directly, or email anne@annesangels.au. Every complaint is recorded and responded to. You can also contact the NDIS Quality and Safeguards Commission at any time on 1800 035 544 - we will never discourage that, and we will help you do it if you want.
Tell us what a good week looks like.
We’ll work backwards from there.
No forms to fight through, no waiting list you never hear back from. One conversation, about twenty minutes, and you will know exactly whether we can help - and what it would look like if we did.
- Registered NDIS
- Provider 405 000 9963
- Since 2011
- Continuous local operation
- Highfields, QLD
- Toowoomba & Darling Downs
- Mon–Fri 9–5
- Support runs beyond office hours
“The impossible immediately - Miracles a little longer”